FAQ
Please see the FAQs below, and if you can't find the answer you are looking for simply email us at info@heybloop.com.
Product Info
Yes, our concentrated all-natural laundry soaps are designed to be used in high-efficiency washers, and in both hot and cold wash cycles. That said, our soaps also work great in traditional washing machines and we’ve done extensive testing in all machine types.
Use 1oz for normal sized loads. Use 2oz for heavy or large loads. Suitable for both HE & Standard machines. Follow garment care instructions.
Our proprietary formula is crafted to battle and remove stains. For very tough stains, we do recommend pre-treating the garments with a stain remover or dab of soap directly, and we are actively working on the development of an all-natural stain remover by Bloop.
Check out our blog for more information on the ingredients we use in our laundry soaps, as well as within each product page. We source the best ingredients possible and we are 100% vegan and cruelty-free, as well as free from all of the harsh and toxic ingredients that can irritate skin and can be harmful to the environment. SLS-Free (Sodium-Lauryl-Sulphate), Phosphate-Free, Phthalate-Free, and Chlorine-Free.
YES! We are committed to protecting our waterways that we love, and have carefully selected all-natural ingredients and fragrance oils that are gentle on all marine life that it might end up in.
Please keep out of reach of children and pets. If swallowed, drink lots of water and contact a physician or poison control. We use all-natural ingredients but ideally they are not ingested.
Shipping & Returns
Yes, we offer free shipping for orders over $50, and when you subscribe.
Our warehouse team aims to process and ship your orders within 48 hours, and average shipping times in the continental US can be 2 to 5 days. Once you check out, you’ll find that our communication of your order status is borderline annoyingly detailed. We prefer to over-communicate.
Currently we are only shipping in the US, and are not yet shipping outside of the US. We will ship to Alaska, Hawaii and military APOs, but please understand that longer shipping times might occur. If you have any issues with your orders, or any other questions please email info@heybloop.com.
Currently we only ship within the US. But keep following us as we look to expand globally in the future.
That would suck, but sometimes things like this might happen. We’ll do our best to take care of you! Email us at info@heybloop.com with your order number and a photo of the damaged product and we’ll follow up with you as quickly as possible to find the best remedy for the situation.
If you aren’t completely satisfied with your Bloop products within the first 30 days of the receipt date, email us at info@heybloop.com and we’ll process a refund for your purchase.
We can only accept returns on unopened and unused products, or for ordering errors. If you choose to return unopened product, you will be responsible for the return shipping costs.
We cannot accept returns on most of our products if used for safety reasons, but also in consideration of the environmental impact and expense of shipping.
Any further questions, just email us and we’ll figure it out together.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Subscriptions
Please refer to our Subscription Page for more info, but it is pretty simple. Select your favorite laundry soap and we’ll automatically send you a new carton every two months. Just set it and forget it. We’ll remind you when your automatic refill is ready to ship to confirm everything. You are only charged once the order ships. Update products, update the frequency, pause or cancel anytime through your account. And shipping is always free!
Simply log in to your heybloop.com account and you can manage your frequency, update your products, pause your next shipment or even cancel your subscription if you aren’t happy.
Impact & Sourcing
Hell no, never! Making all-natural, non-toxic and cruelty-free products that are not tested on animals is part of our core mission.
We are just getting up and running and working on our certifications, but check back soon as we finalize those.
Currently our laundry soap is made in small batches, proudly in USA, in sunny southern California. We source the best ingredients possible, most of which are sourced domestically but also from trusted partners from all around the world when needed.